Frequently Asked Questions (FAQs)

Detailed answers covering booking, vendor policies, technical specifications, and logistics.

blank

Table of Contents

Booking, Payments & Contract Terms FAQs

How do I get a proposal with pricing specific to my event?

Getting a detailed proposal is the first step to booking LOFT39. Because all pricing is custom based on the date, guest count, and floor, you must fill out our briefcontact form. Once we receive your request, a sales representative will be in touch quickly to provide accurate details and pricing specific for your event.

No. Due to high demand, LOFT39 does not offer soft holds or temporary reservations without a commitment. We can only reserve a date upon the execution of the rental agreement and the receipt of the 50% deposit. Dates are confirmed on a first-come, first-served basis.

Yes. All events at LOFT39 require a minimum spend of $1,500 (the “F&B Minimum”), unless otherwise agreed upon. This minimum spend does not include staffing, cleaning fees, taxes, or administrative fees, and will be reflected on your proposal.

A 50% deposit of the total amount is due at the execution of this Agreement. The remaining balance of the venue fee and additional fees is due no later than seven days prior to the event date. Payments can be made via credit card or ACH payment from your proposal link.

If the remaining balance is not paid at least 7 days before the event, you authorize LOFT39 to automatically charge the valid credit card on file for the remaining balance, as well as for any incidentals or overages incurred.

Deposits are refundable up to 30 days prior to the event date. Cancellations made less than 30 days from the event date will forfeit the deposit. Cancellations within 7 days of the event will be charged for the full reservation time. Rescheduling is subject to availability and may incur an administrative fee.

For cancellations within 30 days or less due to a Force Majeure event, we offer to reschedule the event within 12 months. If rescheduling is impossible, the initial 50% deposit will be retained by LOFT39 to cover preparatory costs, and the client will be refunded the remaining balance.

Sales Tax (8.875% applied specifically to all bar packages), a 5% non-refundable Credit Card Fee (if paying by card), and an Administration Fee.

The Administration Fee accounts for the essential administrative support required to get your event organized without a hitch. This fee covers contract processing, staffing coordination, vendor management, detailed scheduling, and ensuring compliance with all venue and regulatory requirements. The fee is typically 5% for standard bookings, but is increased to 15% for expedited bookings (confirmed within 72 hours of the event) to accommodate the cost of expediting the required logistics.

Yes! We encourage guests to do a walkthrough before booking. Walkthroughs can be done in-person in midtown or virtually via Google Meet. We host walkthroughs on limited, non-event days each week due to our busy event schedule. You can use the link provided in our email communications to book a walkthrough before signing. Once booked, we highly encourage a final site visit to discuss important event logistics; you can schedule these final visits using the separate link provided at signing.

Bar Service, Alcohol & Policy FAQs

What are the different bar package options and pricing tiers?

We offer several comprehensive packages, including soft beverage, beer & wine, beer & wine + specialty cocktail, and full bar with two specialty cocktails. All packages are priced per person across the entire guest count and are designed to streamline planning by including all product, ice, glassware, and garnishes needed.

LOFT39 bar packages are comprehensive and include all product, ice, glassware, bar tools, and garnish. This is a key difference from the bar buyout option, which does not include glassware, bar tools, or garnish.

Absolutely! We offer Prosecco Toasts and Welcome Drink enhancements to elevate your guest experience. Both options are available for $4 per person as an add-on to any package that includes wine service. Please note that to maintain service standards and comply with SLA laws, our bartenders must remain behind the bar; these beverages can be picked up from the bar by your guests or distributed throughout the lounge by your catering team.

To ensure all of our guests have a safe, enjoyable, and memorable experience, our bar packages focus on serving standard-poured cocktails, mixed drinks, beer, and wine.

Our policy does not permit the serving of neat pours or “shots” of distilled spirits. This decision is rooted in our commitment to responsible alcohol service and effective crowd control. By maintaining a consistent pace of service and avoiding high-volume, rapid consumption, we can more effectively:

  1. Prioritize Guest Safety: Help prevent the rapid onset of intoxication, reducing the risk of accidents or injury.
  2. Ensure a Quality Experience: Minimize incidents of over-intoxication, which can negatively impact the overall atmosphere for all attendees.
  3. Maintain Responsible Service: Adhere strictly to state laws and venue policies regarding the prevention of overserving guests.

For these reasons, we do not stock shot glasses and instruct our bar staff not to serve straight pours of liquor as shots. We are happy to serve your guests delicious cocktails and mixed drinks!

A bar package or bar buyout is required if you are serving drinks of any kind. Your options are:

  1. Purchase a LOFT39 bar package
  2. Provide your own “DIY open bar” for a buyout fee of $8 per person (no sale of alcohol allowed, all alcohol must be purchased from a licensed retailer) Contracting a third-party bar vendor or selling alcohol is strictly prohibited.
  3. Host an event without a bar.  No bar buyout fee applies in this case.

Crucial Regulations:

  • Contracting a third-party bar vendor or selling alcohol (directly or indirectly) is strictly prohibited.

  • Regardless of your bar choice, if alcohol is present, all guests must be 21 years or older unless otherwise approved by LOFT39 in writing.

  • The client is responsible for ensuring compliance with all local and state alcohol laws. LOFT39 reserves the right to deny service or remove guests in violation of these terms.

Our bar packages are designed to be competitively priced by accounting for the average amount of alcohol consumed per person across the entire guest count. For this reason, bar packages are charged on your confirmed full guest count. We are generally not able to offer partial bar packages.

Alternative for Non-Drinkers: If you’re hosting an event where a significant portion of your guests do not consume alcohol, we recommend exploring our Limited Bar Package. This option allows you to select an exact quantity of each product for service at a per-item price. Please note: The Limited Bar Package still requires one bartender per 100 guests for service. Ice is provided as part of this package, but glassware is not included.

The final guest count must be confirmed 7 days prior to the event. This confirmed number will be used for staffing and invoicing.

  • Additional guests added after the deadline or at the door will be charged at 150% of the listed rate for all line items with a per-person charge (e.g., bar packages, catering buyouts).

  • No refunds or adjustments will be issued for bar packages if the actual guest count is lower than the confirmed number.

  • Please note that if a significant number of guests are added at the door on the day of your event, we may not be properly staffed to accommodate them, and we may have to turn guests away once the contracted guest count is reached.

Under-21 events are subject to a strict, zero-tolerance policy for substances and require mandatory external security protocols:

  • Zero-Tolerance: There is a zero-tolerance policy for alcohol or drugs of any kind; strictly no bar setup, drinks served, or beverages provided. Violation will result in immediate event termination.

  • Security Vendor: The Client is required to select and contract licensed security only from LOFT39’s official list of preferred security partners. Written confirmation of this booking must be provided to LOFT39 no later than 7 days prior to the event.

  • Access Controls: Thorough bag checks are mandatory for all guests upon entry. Visibly intoxicated individuals will be turned away, and no re-entry is permitted once a guest leaves the event space.

  • Venue Safety: A staff member must always be stationed in the lobby and another at the elevator door within the event space for the entire duration. The stairwell is strictly off-limits for guest use (except in emergencies).

Catering & Vendor FAQs

Do you have exclusive vendors?

LOFT39 offers a curated list ofpreferred vendors for entertainment, party rentals, A/V & lighting, and planning services. We strongly encourage clients to choose from this list as these are trusted partners who are familiar with our space, which ensures seamless coordination and saves you planning effort. Please note that all vendors, whether preferred or outside, must be licensed and insured to work within the venue.Please refer to the vendor list provided for recommendations and contact details.

Yes, you are welcome to bring in an outside caterer. However, a catering buyout fee of $2 per person will be applied. This fee helps cover the additional coordination and resources required when working with external food arrangements. Any outside caterer must be a full-service, licensed, and insured company.

Yes, LOFT39 has kitchen facilities available on all floors.

Every floor’s kitchen includes a fridge/freezer, dishwasher, oven, and stovetop, though the overall size and specific equipment configuration may vary between the floors. Please note that LOFT39 does not provide cookware, utensils, or small appliances.

Yes, Client must obtain Event Liability Insurance submitted no later than 7 days prior to the event date.

For the most painless experience, a link will be emailed to you after booking to purchase one-time event insurance through a third-party provider for proper coverage; you should budget roughly $150 for a 1-day, low-risk event. If using your own provider, you must refer toour sample Certificate of Insurance (COI) for details on additionally insured information and to ensure your policy meets all required coverage limits.

Every vendor must provide a valid Certificate of Insurance (COI) listing LOFT39 LLC as an additional insured, with minimum coverage of $1,000,000 per occurrence and $2,000,000 in the aggregate.

Our elevator is a critical asset for seamless production load-ins. The interior dimensions are 3’-9” x 5’-2” x 8’ (L x W x H), and the doorway dimensions are 2’-6” x 7’ (W x H).

No. LOFT39 does not provide dollies or hand trucks. Vendors are responsible for bringing their own equipment to transport inventory from the West 39th Street main entrance to the event floors.

Standard 120V electrical outlets are available throughout the venue. For large-scale lighting or sound rigs, vendors are responsible for providing their own extension cords and power strips.

Convenient 24-hour parking is available at Champion Parking, located on West 39th Street and 6th Avenue, less than half a block from our main entrance.

All vendors and guests should use the building’s main entrance on West 39th Street (between 5th and 6th Avenue) for access to the elevator and all event floors.

In-House Rentals & Equipment FAQs

What is included in my basic venue rental?

Your rental includes access to the contracted floor(s) and the basic furnishings already present in their “resting state.” For a full list of specific furniture included on each floor, please visit our dedicated pages for the2nd Floor Kitchen & Loft, 3rd Floor Speakeasy, 4th Floor Warehouse Gallery, or5th Floor Penthouse & Rooftop

Yes. LOFT39 offers a menu of basic in-house rentals that can be added to your invoice for an additional fee, including:

  • Dining & Service: Plateware, glassware, and flatware.
  • Furniture: Additional tables and chairs.
  • A/V: Microphones, screens, and specialized lighting.

View our full pricing and inventory on our In-House Rental Menu.

No. Our optional A/V equipment is designed for“plug-and-play” simplicity. Your rental does not include an onsite technician or technical support on the day of your event. If your event requires active technical management, we highly recommend hiring a professional from ourPreferred Vendor List.

While not mandatory, an in-person site visit at leastone week prior to your event isstrongly encouraged. Because we do not have technicians on-site for troubleshooting on your event day, this walkthrough is your dedicated time to connect your specific hardware and ensure 100% compatibility with our gear.

Yes. We do not provide adapters, dongles, or specialized cables of any kind. While our equipment is wireless-capable, clients are responsible for providing any necessary hardware or connectors (e.g., USB-C to HDMI) required for their specific devices.

Every floor is equipped with Wi-Fi-connectedSonos speakers, which are ideal for background music. However, these are not suitable for professional DJ connections or microphone use. If you are hosting a presentation or a live performance, you should utilize our A/V rental menu or an outside production vendor.

You have two options for your venue setup:

  1. Resting State: Accept the space as-is. You must return all furniture to its original “resting state” position at the end of your event.
  2. Floor Plan & Setup Service: Our team will set up the space according to your custom layout before you arrive. This requires a consultation at least one week in advance.Note: This service does not include removing furniture from the space.

Removing furniture requires specialized labor and coordination. Because LOFT39 has extremely limited storage:

  • Labor Fees: A minimum 4-hour shift for two staff members is required for removal and return.
  • Storage Fees: Apply based on volume. We confirm storage availability one week before your event; offsite storage charges apply if our on-site space is full.

To ensure your rentals will fit, please note our elevator dimensions:

  • Interior: 3’-9” x 5’-2” x 8’ (L x W x H)
  • Doorway: 2’-6” x 7’ (W x H)

Note: LOFT39 doesnot provide dollies or hand trucks. Vendors must bring their own equipment for transport.

Capacity, Layout & Floor Details FAQs

What is the capacity for each floor?

The 2nd, 3rd, and 4th Floors are 125 guests. The 5th Floor is 100 guests.

Important Note on Capacity: We follow strict NYC building codes to ensure everyone’s safety and comfort. This means we calculate capacity based on every guest potentially being in the space at once. Each floor’s capacity is affected by its usable space and unique entry/exit points. For 5th-floor bookings, capacity also accounts for all guests fitting safely indoors as a contingency for inclement weather. Our goal is to ensure a safe and comfortable experience for everyone.

Each floor at LOFT39 is equipped with two gender-neutral restrooms. The 2nd, 4th, and 5th floors also feature dedicated ADA-compliant restrooms.

Yes, we offer special pricing and discounts for booking multiple floors at LOFT39. Please contact our sales team to discuss multi-floor packages tailored to your needs.

Your rental includes access to the contracted floor(s) of LOFT39 and the basic furnishings/amenities outlined in your contract. For a full list of amenities, detailed photos, and included furnishings for each space, please visit the dedicated pages for the2nd Floor Kitchen & Loft,3rd Floor Speakeasy,4th Floor Warehouse Gallery, and5th Floor Penthouse & Rooftop.

Yes, LOFT39 offers a list of basic in-house rentals, including plateware, glassware and flatware, tables and chairs, and basic A/V equipment, which can be added to your invoice for an extra fee. For customization or more specialized rentals beyond our in-house inventory, please refer to our preferred vendor list for rental companies familiar with the space. You can check out all our basic offerings and pricing onour in-house rental menu.

You have two options for your venue setup.

The first is to accept the space in its “resting state” (please refer to the floor plan on your contract for the default layout, and you must return it to its original resting state).

Your second option is to purchase our Floor Plan & Setup Service. This service requires a scheduled consultation at least one week in advance to finalize your desired layout. Our team will set up the space for you before you arrive. Please note: our team is not on-site to accommodate any last-minute changes, and this service does not include removing furniture from the space.

Removing furniture requires specialized coordination and labor. We must emphasize that LOFT39 has extremely limited storage space, and many large items cannot fit into the elevator. Labor and storage fees apply based on the volume and size of items removed. Due to NYC labor laws, a minimum 4-hour shift for two staff members is required for removal before the event and after the event to return the items. We can only confirm available storage space one week before your event; offsite storage charges will apply if our limited space is unavailable.

Our 2nd, 3rd, 4th, and 5th-floor spaces are accessible by elevator. The rooftop space is not accessible by elevator.

Restrooms: Our 2nd, 4th, and 5th floors have ADA-compliant restrooms. The 3rd floor is accessible by elevator but does not have ADA-compliant restrooms at the moment; however, if needed, please ask your LOFT39 sales representative about making accessible bathrooms on other floors available during your event.

Important Note: Our elevator’s door width is 30 inches. While this accommodates most wheelchairs, ADA guidelines typically require 32 to 36 inches clear width for full compliance. We recommend a site visit to ensure the space and elevator meet your specific needs. As a venue in a historic building, we are always working to become a more accessible space for all our guests.

Venue Features & Location FAQs

What neighborhood is LOFT39 located in, and what is the atmosphere like?

LOFT39 is ideally situated in the heart of Midtown Manhattan, specifically in the Garment District/Fashion Center. This area is known for its energetic, creative atmosphere.

Yes, we are conveniently located near several major Midtown landmarks. We are just a 10-minute walk from Times Square and the Theater District, and only two blocks from Bryant Park and the New York Public Library.

We are a short walk from both Grand Central Terminal and Penn Station. We are directly accessible via the B, D, F, M, N, Q, R, and W trains at the 42nd Street-Bryant Park station and the Times Square-42nd Street hub.

We do not have a designated bridal suite or green room included with a single-floor rental. However, we offer discounts for booking multiple floors, and our sales team can show you options to add on space to utilize as a changing area, VIP lounge, or secure green room.

Music, A/V & Venue Rules FAQs

Can I bring a DJ or live band?

DJs and live bands are not permitted on the 2nd Floor Studio Loft. They are permitted on all other floors but must comply with the NYC Noise Ordinance. Soundproofing boards are required on the 4th Floor.

Every floor is equipped with Wi-Fi-connected Sonos speakers, which are ideal for background music but arenot suitable for professional DJ connections or microphone use. LOFT39 offers basic in-house A/V equipment rentals for an additional charge.

Note: If AV is a critical component of your event (e.g., formal presentations, live performances, or complex lighting), we strongly recommend contracting a full-service production company. Please refer to our Preferred Vendor List for specialized sound, lighting, and production partners.

No. Our in-house AV rentals are “plug-and-play” only anddo not include an onsite technician or adapters of any kind. Testing Requirement: If you choose to rent our equipment, westrongly suggest scheduling a final site visit (in-person) at least one week before your event to test your specific hardware and software with our gear. Because we do not have technicians on-site on your event day, this walkthrough is the only time available to troubleshoot compatibility. If you are unable to test in advance, we recommend hiring a professional AV vendor to manage your technical needs.

Prohibited items include Smoke Machines, Glitter, Confetti, and Rose Petals. Open flames are prohibited; live candles must be fully covered and safely contained in votives. All decor and props brought in for the event must be completely removed by the client at the end of your contracted rental period (unless prior arrangements have been made with the LOFT39 Operations Team).

No. Absolutely nothing may be fixed, affixed, adhered, or fastened to the walls, ceilings, floors, or any permanent fixtures without explicit, prior written permission.

No. To ensure a professional and seamless experience for all ongoing events within the building, decorations and guest activity are strictly limited to the interior of your specific rented event floor. Guests and vendors may not occupy or decorate the lobby, stairwells, or common spaces.

The Exception: If you have booked a Full Building Buyout, or if there are no other events taking place in the building on your date, we may be able to accommodate lobby decor. Please note that we cannot guarantee any decor or placement in the lobby until one week prior to your event, as it is entirely dependent on the building’s total event schedule for that day. All common area decor remains subject to LOFT39 management approval to ensure compliance with NYC fire codes.

Service animals are always permitted. Pets may be allowed on a case-by-case basis with prior approval.

Staffing & Logistics FAQs

Does my rental come with staff?

Venue Management staff are included and required on-site. Bartenders are included only for LOFT39 bar packages at a ratio of 1 bartender per 50 guests. Guests who purchase the bar buyout option must staff their bartenders independently. The number of staff is line-itemed on your proposal/contract; please refer to it for exact numbers.

The venue management team is responsible for opening and closing the venue, troubleshooting any issues with the building or amenities, guest check-in, and crowd management. They are not responsible for food service, bussing tables, or handling catering-related tasks. At least one management personnel is required for all events.

No. Staff are not expected or required to assist in moving furniture, equipment, setup, or breakdown unless specifically agreed upon in advance.

Our goal is to provide a seamless experience, and your satisfaction is our priority. While tipping is never expected, it is a kind way to acknowledge the hard work of our on-site team. Guests often prefer to hand out tips at the conclusion of the event; if you’d like to prepare personalized envelopes ahead of time, please reach out for a confirmed list of staff names.

Your specific setup and breakdown times are detailed in your contract. The space will only be available to the client during the hours stated on the rental agreement. These hours must include sufficient time for all vendor setup, event run time, and final cleanup and breakdown.

Deliveries and drop-offs are a huge focus for us to ensure your event runs smoothly and your items are secure. For this reason, coordination is only possible one week in advance of your event, and all deliveries are strictly at the discretion of LOFT39, based on the existing event schedule, limited storage capacity, and staff availability to receive them.

We use a scheduling system to standardize deliveries and do not allow courier services like FedEx, UPS, Instacart, or DoorDash. This is because our building is staffed primarily for events (not receiving packages) and we must prevent items from being left unsecured, lost, or stolen in the lobby.

LOFT39 does not have on-site parking. However, there is paid parking available at the nearbyChampion Parking garage, located on 6th Avenue and 39th Street, less than half a block from the venue. We recommend including these specific details in your guest communications.

Failure to vacate the space more than 15 minutes after the event end time results in charges to the card on file in 30-minute intervals at 150% of the hourly rate.

All events must conclude by 3:00 AM. For rentals concluding after 1:00 AM, a $100 per staff member late-night staffing fee will be applied.

Rooftop Access Policy FAQs

Can I book the rooftop space on its own, or with a floor other than the 5th floor?

No. The rooftop space is only available when booking the 5th-floor venue space. The 5th floor provides the only elevator access and serves as the essential indoor contingency space. Additionally, the 5th floor provides access to bathrooms and running water, as the rooftop itself does not have these amenities.

Production & Technical Logistics FAQs

What are the electrical capabilities and power limitations for production?

The electrical capacity is designed to handle standard event production. For heavy power draw, we recommend coordinating with our preferred A/V vendors.

Yes, robust Wi-Fi is included for all guests and staff on every floor.

LOFT39 is an older, historic building and does not have a backup generator capable of powering a full-scale event.