FAQ

  • Events with a bar of any kind are required to select a Loft39 bar package. If you prefer to provide your own bar service, a buyout fee of $8 per person applies, and proof of a valid liquor license must be submitted at least 7 days prior to the event. However, for events held in the 4th Floor Warehouse, no buyout fee is required, and clients may provide their own bar as long as a valid liquor license is obtained.

  • Check your contract for the number of staff included in your rental. The venue management team is responsible for opening and closing the venue, troubleshooting any issues with the building or amenities, guest check-in, and crowd management. At least one management personnel is required for all events at Loft39, with additional staff added at the venue’s discretion based on the total guest count and type of event.

    Bartenders are included only for Loft39 bar packages at a ratio of 1 bartender per 50 guests. Events that purchase a bar buyout to bring their own bar must provide independent bar staff.

    Our catering partner, Dish Food NYC, is a full-service caterer. If you are requesting a quote from them, be sure to review and confirm directly with their team regarding the staffing they provide.

    • 2nd Floor Studio Loft: 150 guests

    • 3rd Floor: 150 guests

    • 4th Floor Warehouse: 200 guests

    • 5th Floor: 100 guests

  • DJs and live bands are not permitted on the 2nd Floor Studio Loft due to its proximity to the street and the restaurant below.

    For all other floors, DJs and live bands are welcome, but volume levels must comply with Loft39's sound policy, which follows the New York City Noise Ordinance. Music should not exceed the legally permitted decibel levels for commercial and residential spaces.

  • Loft39 is a private event space, and our team is scheduled around your contracted start and end times. Your event must end at the contracted time unless arrangements and payment for an extension are made onsite with the on-site venue manager. Extensions are subject to staff availability and must be approved in real time by the venue.

  • The final guest count must be confirmed 7 days prior to the event. This confirmed number will be used for staffing and invoicing.

    • For events with a bar package, additional guests added after this deadline or at the door will be charged at 150% of the listed bar package rate.

    • If the actual guest count is lower than the confirmed number, no refunds or adjustments will be issued for bar packages.

    Please note that if a significant number of guests are added at the door on the day of your event, we may not be properly staffed to accommodate them, and we may have to turn guests away once the contracted guest count is reached.

  • Yes, Loft39 has an exclusive catering partnership with Dish Food NYC for all catering and bar service needs. We also offer a curated list of preferred vendors for entertainment, party rentals, A/V & lighting, and planning services. Clients can choose from this list to ensure seamless coordination with trusted vendors familiar with our space. Please refer to the vendor list provided for recommendations and contact details.

  • Your rental includes access to the contracted floor(s) of Loft39 for the specified event time. Each floor is furnished differently, so please refer to your contract for a detailed list of included venue amenities.

  • Loft39 partners exclusively with Dish Food NYC for catering services. However, if you wish to bring in an outside caterer, a catering buyout fee may apply. Outside caterers must be full-service, licensed, and insured, and they are responsible for staffing, setup, breakdown, and cleanup.

  • Yes, Loft39 has kitchen facilities available, but their features vary by floor:

    • 3rd & 5th Floors: Full kitchens equipped with a fridge/freezer, dishwasher, oven, and stovetop.

    • 2nd & 4th Floors: Kitchenettes equipped with a fridge/freezer and dishwasher only (no oven or stovetop).

    Please note that Loft39 does not provide cookware, utensils, or small appliances. If you require additional kitchen equipment, please coordinate with your caterer or rental vendor.

  • A deposit is required to secure your event date, with the remaining balance due according to the terms outlined in your contract. Payments can be made via credit card or ACH payment.

    Please refer to your contract for specific payment terms and due dates.

  • Deposits are refundable up to 30 days prior to the event date. Cancellations made within 7 days of the event will be charged in full to the card on file. Please refer to your contract for full cancellation and refund terms.

    Rescheduling is subject to availability and may incur additional fees.

  • Check your contract for your specific setup and breakdown times. The space is delivered in its resting state—please refer to the floorplans [insert link] to see the default layout.

    If floorplan adjustments or setup services are needed, they can be added to your invoice up to 7 days prior to the event. Please coordinate in advance to ensure proper arrangements.

  • Loft39 does not have on-site parking, but there are several public parking garages nearby. We recommend including parking details in your guest communications.

  • You are welcome to personalize the space, but we do not allow open flames, confetti, glitter, or anything that may cause damage to the venue. Nothing should be fixed to the plaster walls or light fixtures to prevent damage. All decor must be removed at the end of the event unless prior arrangements have been made.

  • Service animals are always permitted. Pets may be allowed on a case-by-case basis with prior approval.

  • Every floor is equipped with Wi-Fi-connected Sonos speakers, which are ideal for background music but not suitable for DJ connections or microphone use. Loft39 offers basic in-house A/V equipment for an additional charge. We also work with preferred vendors for specialized sound, lighting, and production needs. Please review the vendor list for options or reach out to discuss your event's specific A/V requirements.

  • Yes, insurance is required for every event at Loft39.

    You can purchase an event insurance policy through this link or use your own provider. If using your own insurance, please refer to our sample Certificate of Insurance (COI) for details on additionally insured information and required coverage limits.

  • Deliveries and drop-offs can be coordinated the week of your event. Until this time, we won’t have a full picture of staff availability and other events in the building.

    For all deliveries, we require:

    • A confirmed point of contact

    • A scheduled delivery window

    For this reason, we do not accept bike messenger delivery services such as Fresh Direct, DoorDash, Uber Eats, etc.

    Deliveries and drop-offs outside of your contracted time are at Loft39’s discretion based on the availability of space and staff in the building. Please coordinate in advance during business hours (Monday–Friday, 9 AM–5 PM), one week before your event.

  • Yes! We encourage guests to do a walkthrough before booking. You can schedule a walkthrough using this link.

    Once your event is booked, additional walkthroughs can be scheduled before your event date through a separate link provided at signing.

    We host walkthroughs and site visits on Wednesdays and Thursdays only due to our busy event schedule.