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Privacy Policy

Effective Date: October 20, 2024

At LOFT39, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains how we handle your data, particularly in relation to our SMS communications and marketing activities, including automated text messages.

1. Information We Collect

We may collect the following information from you:

  • Personal Information: This includes your name, phone number, email address, and any other contact details you provide.

  • Usage Information: We collect data about how you interact with our website, emails, and text messages, such as IP addresses, browser type, and browsing behavior.

  • Transactional Information: Information regarding purchases, orders, or event registrations you complete with us.

  • Consent Data: We collect your explicit consent to receive SMS notifications, text messages, or marketing communications.

2. How We Use Your Information

We may use the information collected to:

  • Send Automated Text Messages: This includes notifications, reminders, promotions, and other related communications.

  • Provide Services: To fulfill your requests and manage your bookings, orders, or any service-related queries.

  • Improve User Experience: Analyze usage data to improve our website, communications, and services.

  • Marketing: Send marketing communications, special offers, or updates that we think you may find valuable, provided we have received your consent to do so.

3. Text Message Communications

By providing your phone number, you consent to receiving SMS communications from us. These may include:

  • Appointment Reminders: Notifications regarding upcoming appointments or events.

  • Promotional Messages: Information about promotions, offers, or new services.

  • Transactional Updates: Order confirmations, shipping updates, or booking details.

Message and Data Rates May Apply.
You may opt out of these messages at any time by replying STOP to any text message you receive from us. After opting out, you will no longer receive automated SMS communications, unless you re-consent.

4. Data Sharing and Disclosure

We do not sell or share your personal information with third parties, except for:

  • Service Providers: We may share your data with third-party vendors who provide services on our behalf, such as SMS delivery services or payment processors. These vendors are contractually obligated to safeguard your data.

  • Legal Requirements: If required by law or to comply with legal processes, we may disclose your personal information.

5. Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

6. Your Privacy Rights

Depending on your location, you may have the following rights under data privacy regulations such as GDPR and CCPA:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.

  • Right to Erasure: You can request that we delete your personal data under certain conditions.

  • Right to Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions or replying “STOP” to text messages.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review it periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

LOFT39
Email: host@loft39.nyc
Phone: (646) 450-5143
Address: 38 West 39th St., New York, NY 10018